Welcome to Baby Cakes! We strive to provide you with delicious and delightful cakes. Please read our return policy carefully.
1. Order Confirmation: Upon placing an order with Baby Cakes Bakery, you will receive an order confirmation via email. Please review this confirmation to ensure that all details, including the cake flavor, size, and any special instructions, are accurate.
2. Changes and Cancellations: You may request changes or cancel your order within 7 days of the due date. Changes are subject to availability, and cancellations made within this timeframe may be eligible for a full or partial refund depending on the status of the order.
3. Refunds: Refunds will be issued under the following circumstances:
4. Quality Concerns: We take great care to ensure the quality of our cakes. Please inspect your cake in the store when you pick it up and review the cake care form. If, upon pick-up, you believe that your cake does not meet our quality standards, please notify us immediately. No refunds or discounts will be given once the cake leaves the store.
5. Pick-Up Time: It is essential to pick up your order at the agreed-upon time. We cannot guarantee the freshness and quality of the cake if it is not picked up within the specified timeframe. Baby Cakes Bakery is not responsible for any issues arising from delayed pick-ups.
6. Allergies and Dietary Restrictions: Baby Cakes Bakery strives to accommodate various dietary needs. However, we cannot guarantee that our products are free of specific allergens. Please inform us of any allergies or dietary restrictions when placing your order.
7. Communication: For any changes, cancellations, or quality concerns, please call us as soon as possible at 276-656-2229.
8. Unclaimed Cakes: If an order is not picked up and no communication is received from the customer within 2 days, the order will be considered abandoned, and no refund will be issued.
9. Contact Us: If you have any questions or concerns about our return policy, please call the store at 276-656-2229.
Thank you for choosing Baby Cakes Bakery! We appreciate your understanding and cooperation in adhering to our return policy.
